IVR

CoreSMPP is a cloud based IVR system which routes all the customer calls to the right department. It stays available to your customers 24*7 and hence manage all your business calls round the clock. Track and record these calls to maintain a superior customer experience and service. Connect with callers anytime and every time they make a call. Never miss a business call. Integrate customer calls with tools like CRM, ERP, Help-desk software, apps and websites to unify all of your customer information. Our cloud communication solutions support integration with the most popular tools out there.

Features

Call Announcement

Greet your callers with custom announcements which you want your callers to listen anywhere in the Call Flow.

Multi-level IVR

You can configure multiple departments and sub-departments to server your business needs.

Call Recording

Every call gets recorded and available for auditing & training. Listen & download anytime.

Call Forwarding

Make your customers talk to right Agent by forwarding calls to Mobile & Landline phones.

Auto Reply SMS

Send Auto reply SMS to the callers to automate the physical tasks. Ex. Contacts, Plans, Bill Details.

Integrations

Integrate with you favorite apps like Slack, Telegram, Google Hangouts, Zapier, Freshdesk and many more.

Multi-lingual Support

Offer multilingual support to customers with customized English, Hindi and regional custom messages.

Call Routing

Call routing enables the available agents to answer the customer calls as the call routes to the free agents to reduce customer wait time.

Blacklisting

Block unwanted caller to prioritize important callers.

Why Choose Us?

Customer Support

24x7 ticket based customer support.

IVR Widgets

Ready to use widgets for Complaint management, etc.

SMS Acknowledgement

Send SMS based alerts to your callers.

Multi-User CRM

Access to CRM for every agent.

Real-time Alerts

Get alerts for Missed & Received calls on your mobile.

Cost Management

Blacklisting & Working Hours setup for cost management.