CoreSMPP is a cloud based IVR system which routes all the customer calls to the right department. It stays available to your customers 24*7 and hence manage all your business calls round the clock. Track and record these calls to maintain a superior customer experience and service. Connect with callers anytime and every time they make a call. Never miss a business call. Integrate customer calls with tools like CRM, ERP, Help-desk software, apps and websites to unify all of your customer information. Our cloud communication solutions support integration with the most popular tools out there.
Greet your callers with custom announcements which you want your callers to listen anywhere in the Call Flow.
You can configure multiple departments and sub-departments to server your business needs.
Every call gets recorded and available for auditing & training. Listen & download anytime.
Make your customers talk to right Agent by forwarding calls to Mobile & Landline phones.
Auto Reply SMS
Send Auto reply SMS to the callers to automate the physical tasks. Ex. Contacts, Plans, Bill Details.
Integrate with you favorite apps like Slack, Telegram, Google Hangouts, Zapier, Freshdesk and many more.
Offer multilingual support to customers with customized English, Hindi and regional custom messages.
Call routing enables the available agents to answer the customer calls as the call routes to the free agents to reduce customer wait time.
Block unwanted caller to prioritize important callers.
24x7 ticket based customer support.
Ready to use widgets for Complaint management, etc.
Send SMS based alerts to your callers.
Access to CRM for every agent.
Get alerts for Missed & Received calls on your mobile.
Blacklisting & Working Hours setup for cost management.